Areas that we serve
The quickest way to get a pick-up or schedule another service.
To whom it may concern,
Emerald Waste Services (EWS) recently acquired the exclusive contract to provide municipal and residential refuse and recycling services to the City of Gainesville and approximately 27,000 single family homes. Since they began providing service, customer complaints have consistently been at a fraction of one percent, and the City has been very pleased with the job they do.
We have also found them to be service-oriented and flexible when unusual events and situations arise that may not be fully accounted for in the existing contract. For example, Gainesville was recently impacted by a close brush with Tropical Storm Fay, which did not cause enough damage to trigger a full scale disaster debris response, but did significantly increase the amount of yard trash set out at the curb to the point that existing yard trash trucks and crews would not have been sufficient to get all the debris collected each week. EWS rapidly geared up with additional trucks and personnel from other communities EWS serves, and in just a couple of weeks collected three times the normal amount of yard trash and helped quickly restore the city to it’s pre-storm condition.
Based on the service we have received I would not hesitate to recommend them to other communities.
~Steve Joplin
You can reach our customer service department by calling: (352) 377-0800.
Garbage:
Recycling:
*All holiday pick-ups will occur the following day, and regular pick-ups will run one day behind.
All services go through EWS (352) 377-0800.
Pickup days may be Monday, Tuesday, Wednesday, Thursday or Friday. All services are preformed on the same day.
To Report Service Issues or Request New Services, Please visit our Support Site at:
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