See what people are saying about EWS.

To whom it may concern, Emerald Waste Services (EWS) recently acquired the exclusive contract to provide municipal and residential refuse and recycling services to the City of Gainesville and approximately 27,000 single family homes. Since they began providing service, customer complaints have consistently been at a fraction of one percent, and the City has been very pleased with the job they do. We have also found them to be service-oriented and flexible when unusual events and situations arise that may not be fully accounted for in the existing contract. For example, Gainesville was recently impacted by a close brush with Tropical Storm Fay, which did not cause enough damage to trigger a full scale disaster debris response, but did significantly increase the amount of yard trash set out at the curb to the point that existing yard trash trucks and crews would not have been sufficient to get all the debris collected each week. EWS rapidly geared up with additional trucks and personnel from other communities EWS serves, and in just a couple of weeks collected three times the normal amount of yard trash and helped quickly restore the city to it’s pre-storm condition. Based on the service we have received I would not hesitate to recommend them to other communities.

~Steve Joplin

Solid Waste Manager
City of Gainesville, Fl.

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The service provided by EWS is of great value to the residents of this community. They are willing to go above and beyond expectations and I would recommend their service to any community seeking a waste and recycling collection contractor.

~Karen J. Deeter

Assistant Public Works Director/Waste Management
Alachua County Florida

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I have been impressed with the knowledge and capabilities of EWS and their staff. They provide an excellent service to the citizens and businesses of the City of Deland and they go way above and beyond expectations. I would highly recommend their services to any municipality or agency seeking a contractor to provide comprehensive solid waste, recycling and yard waste service.

~Marvin G. Williams

Public Works Director
City of DeLand Florida

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I just want to say THANK YOU for the service that Cindy Porter has given Baber Construction and Development. Cindy has far exceeded our expectations. So often you hear the wrongs and never the rights, so I wanted to let you know how much we appreciate Cindy and EWS. Thank you for the excellent service you provide.

~Sherri Davidson

Baber Construction

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I would like to state in these times of woes and complaints, a few positive words. I live in an area of Gainesville called Westmorland and your men have just come by to pick up our yard waste. We pruned our very large hedges and there was a lot of waste to be picked up. YOUR MEN DID A FANTASTIC JOB!!!!! I understand that your new contract is coming up. I certainly hope it is renewed. We have lived in Gainesville a long time and I don't remember a more diligent, hard working group of men.

~Doris E. Gennaro

Gainesville Resident

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I would like to take a moment to express my thanks to everyone involved with the "Old" Wewahitchka Medical Center and Bascom demolition projects. Whether you know it or not, each of you played a vital role in making sure that our first experience with EWS was a pleasurable one. Everyone I had phone contact with from my office in Tallahassee, or Jerry dealt with directly on the job site were very eager to do "whatever necessary" to ensure customer satisfaction. This displays a high level of dedication and commitment to EWS and its success. The service we received far surpassed our expectations. Without reservation, we will consider other demolition projects within your service areas and highly recommend your company to others. I look forward to an opportunity of working with you again.

~Patricia Byrd

Capital Site Development, Inc.

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I WOULD LIKE TO SINCERELY THANK YOU FOR THE PROMPT AND COURTEOUS MANNER IN WHICH YOU HANDLED A DIFFICULT SITUATION. YOU HAVE RESTORED MY FAITH. SOMEONE DOES CARE. THE HANDLING OF THIS SITUATION REMINDED ME OF WHAT MY GENERATION CALLS "THE GOOD OLD DAYS". BY THIS I MEAN THE FACT THAT YOU TOLD ME IT WOULD BE PICKED UP ON MONDAY AND WHEN THIS WASN'T POSSIBLE TIM HALL CALLED TO EXPLAIN WHY AND TO TELL ME WHEN IT WOULD BE PICKED UP. HE ALSO DESERVES A PAT ON THE BACK. JUST AS HE SAID THEY WERE HERE THIS MORNING AND MY PILE IS GONE. THE TREATMENT YOU GET FROM MOST COMPANIES TODAY IS DEPLORABLE. THEY DON'T MIND LEAVING YOU HANGING AND WONDERING WHEN OR IF THEY ARE EVER COMING AND A COURTESY PHONE CALL IS OUT OF THE QUESTION. TEN STARS TO YOU AND TIM HALL FOR YOUR CUSTOMER SERVICE. HAVE A GREAT DAY!!!!!

~Shirley Morgan

Resident
Ormond Beach, FL

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We have been working with EWS for a number of years and have been more than satisfied with their service. As our company’s asset manager, it is my responsibility to ensure that each of our properties achieve two things from vendors; one is the best price and two is the best service. EWS and Mr. Robert Daly, our account rep, have consistently delivered on both accounts and this is why we have continued to do business with them. What I have enjoyed most about our relationship with EWS is Mr. Daly’s phenomenal communication. I can literally call or email him at any time and he always answers. EWS’s Mr. Daly is one of the very few vendors that I work with that I don’t have to follow up on once he says he is going to do something and this is a tribute to the support system he has in EWS. In my business, that is priceless. I know the value of a good waste company because I’ve had a bad one. We look forward to a continued relationship with EWS and Mr. Daly.

~Beau Beery

Director of Commercial Brokerage & Asset Management
AMJ, Inc.
Gainesville, FL.

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This is a note of appreciation for the employees that run our Recycle and Trash route. We have 2year old twin boys that just love trucks, planes etc... Each time the gentlemen come down our street they wave to us and even honk their horn. HOW NICE IS THAT!!!! It truly makes our day. Please extend our gratitude to them and KEEP UP THE GREAT JOB!

~The Thompson Family

Resident
Orange City, FL

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I wanted to let you know of what a great teammate and driver you have by the name of Ray LaRue. Mr.LaRue found our I.R.S. income tax check roughly two blocks down the road from our house, as was kind enough to put in back into our mailbox with a note letting us know he found it. I have scanned and attached the image of the note he wrote on the envelope. Please pass our grateful thanks and appreciation onto Mr.LaRue, as you don't see this type of honor and integrity very often. If Emerald Waste Systems has an "Employee/Teammate" of the month. I would hope Mr.LaRue is nominated for the month of April, as he has our vote.

~Dan & Angel Crowson

Resident
DeLand, FL

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As we take a moment to "count our blessings", realizing that our accomplishments are made possible by real people and companies such as yourself and Emerald Waste Services: We express our gratitude in prayer and well wishes for your continued success in protecting the community and our planet through the safe disposal of waste. Your timely contribution to our cleanup efforts included the use of a dumpster on two occasions, a delivery and set up driver (Mr. Tony Thomas) who went beyond the cause of duty by advising us on cleanup and disposable techniques that made our task much easier and safe. Your contributions will be used to create a safe space for young people to participate in 4-H gardening projects and other outdoor activities. We look forward to your ever presence in our community and profound dedication to service. Emerald Waste Services is "number one in our book!" Thanks for your support.

~Carolyn Khalfani

President, Archer Community Access Center
Archer, FL.

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